New customers enjoy 10% order discount. Code: NEW10

FAQs

Do you sell your products internationally?

Our tapware is certified under AS/NZS 3718:2005, meeting Australian and New Zealand standards, and we also sell our products internationally. Please get in touch with our Sales team via support@renoartsonline.com for more information about international orders.

Is shipping free on my order?

Yes, we ship your order via standard shipping (7-15 days). We support expedited shipping (4 working days), additional shipping charges are required, if necessary, please contact customer service: support@renoartsonline.com

What payment methods do you accept?

We accept Visa, MasterCard, and Amex. We also offer payment through PayPal.

I have a discount code; how will it be applied to my order?

You can apply your coupon code at checkout in the discount code box. Any type of discount or coupon code is applied equally over each item in an order. Please note, discounts cannot be used on shipping costs, or redeemed for cash or a refund

Can I update my shipping details after I have placed an order?

Please note that once payment has been made, we are unable to guarantee any changes to your order. For any updates, including delivery address and priority shipments, please contact our Aftersales team directly via email at support@renoartsonline.com or further assistance. If your order has already been dispatched, you will be required to contact the courier directly to redirect the parcel.

Can RENOARTS ONLINE products be installed outside?

ABI Interiors products are not designed or covered under warranty for external use unless otherwise specified. This is due to the coatings being exposed to harsher conditions and UV light.

Do your products contain lead?

Our stainless steel products are entirely lead-free. Additionally, our solid brass range is watermark certified to meet AU/NZ requirements, ensuring they adhere to the lead content limit of below 4.5%. This certification involves initial testing and subsequent yearly audits to maintain compliance.

Can we pair different collections of your range together?

Our products are designed to be paired together so you can create a cohesive home design that suits your personal style

Where are your products designed and manufactured?

Our products are designed by our in-house team at our RENOARTS HQ, who work closely with our manufacturing team in Zhongshan, China. All ABI products meet strict Australian and New Zealand guidelines and WaterMark ratings. Our tapware is also certified under AS/NZS 3718:2005.

Do your tapware colours pair together?

All of our tapware is constructed with one of two main base materials; solid brass or stainless steel. Both materials undergo the same colouring processes (PVD, AEA, or PSLT); however, because of the difference in the material, the finish can vary slightly between products and batches.

Do you offer holds/layby?

We do not offer layby or holds on products and full payment is required to secure stock. If an item is out of stock at the time of your order, we will provide a backorder ETA on the product listing webpage.

How do I request a quote?

Our team would be happy to assist with providing a quote for you. Please email your list of desired items to support@renoartsonline.com Alternatively, please use the Wishlist function on our website, then send it to us for an estimate.

How do I order as a trade customer?

Renoartsonline has a specialised Trade team that can assist with trade account and order enquiries. We also offer trade pricing for applicants, which you can access here. For all trade enquiries, please email support@renoartsonline.com Alternatively, orders can be placed at retail pricing via our website.